In this practical workshop we'll build an AI-powered email triage workflow from start to finish. You'll see how AI can classify incoming messages, route them to the right people and draft responses while maintaining human oversight where needed. Along the way we'll explore structured outputs, error handling and workflow design principles that improve reliability. The session concludes with a dedicated 30-minute troubleshooting and Q&A segment where attendees can discuss challenges, review their workflows and get help with real-world scenarios.

本課程旨在讓學員學會：

• Build an email triage workflow that categorises and routes incoming messages automatically.
• Use structured AI outputs to drive workflow decisions reliably.
• Apply review, monitoring and troubleshooting practices to reduce automation risks.